Sam asks the panel-age question, the breaker question, and the "do you smell something burning" question. Triages the emergencies. Books the rest. Texts you what was said.
No card to start · cancel anytime · EN/ES out of the box
Electricians get two kinds of after-hours calls. The first kind is "my outlet stopped working in the kitchen" — that's a Tuesday morning. The second kind is "I smell something burning and I can't find it" — that's right now, and the homeowner is panicked, and getting it wrong means a structure fire. The human ear on the other end of the phone has to triage that distinction in 20 seconds and route correctly, every single time.
A traditional answering service won't triage. They take a message that says "electrical call, urgent" and leave it to you to figure out whether to drive across town at 11 PM. Most electricians end up either driving on calls that didn't need a same-night visit (burning out, literally) or sleeping through calls that did (worst case, structure damage). Bilingual coverage on top of triage is rare to the point of being a niche premium service most electrical shops can't afford.
Sam asks the right questions — is there a burning smell, is anything sparking, are there outlets warm to the touch, is power out to the whole house or just a circuit?
Real emergencies (burning smell, sparks, smoke, panel issues with arcing sound) get transferred to your on-call phone immediately. Sam will tell the caller to flip the main breaker and stay outside if appropriate.
Routine calls (one outlet not working, new circuit needed, panel upgrade quote) get booked into the next available slot, with system age and details captured.
The qualifying script is built around your trade. Sam asks what matters for an accurate booking and a clean dispatch — not generic intake questions.
Electrical service has steady bilingual demand in Sunbelt metros, and the after-hours emergency call is the highest-leverage Spanish-speaking call — homeowners under stress default to their native language. A bilingual triage call that gets the emergency-vs-routine question right is the difference between sending a truck and avoiding a fire.
— Hola, ¿en qué le puedo ayudar?
— Sí, necesito una cita para mi camioneta, una Ford Explorer 2019.
— Perfecto. ¿Lavado completo, interior y exterior? Tengo el martes a las 10 de la mañana disponible.
Starter at $49/mo for solo operators. Pro at $129/mo for shops with steady call volume. Crew at $249/mo for multi-tech crews. 14-day trial on every tier — cancel anytime from Settings.
Sam triages, escalates, and gives basic safety guidance ("flip the main breaker if you can do so safely; if you smell smoke, call 911 first and then us"). The actual electrical work is yours — Sam transfers the call to your on-call phone and texts you the address and symptom while you're still picking up.
Yes. The intake script branches on the symptom. "I need a quote for a panel upgrade" books a quote appointment in your calendar; "the panel is making a humming sound and the lights are flickering" triggers the emergency-transfer flow. You define the rules during onboarding.
Sam asks the residential-vs-commercial question early and routes commercial calls separately. Code-compliance and inspection coordination calls aren't booked directly — Sam captures the project details and routes them to you for callback, since those usually need a real conversation.
Most callers don't notice — Sam uses a natural-cadence voice (not a robotic IVR), introduces herself as your answering service, and gets to the question fast. The ones who insist on a human get transferred. Your phone-tree avoidance is built in; Sam is the opposite of "press 1 for service."
14 days. No card. A working test call in 10 minutes.