Sam knows the difference between "AC making a noise" and "no heat in a house with a baby." Routes the emergencies, books the rest, texts the dispatcher every time.
No card to start · cancel anytime · EN/ES out of the box
The HVAC dispatcher's phone rings 60-120 times a day in summer. Maria at Phoenix Mechanical drops 5-15 calls during the 10 AM-noon peak alone. Each dropped call is a maybe-emergency — sometimes it's a $350 service ticket, sometimes it's a $14k system replacement that the homeowner books with a competitor by 11:20 AM. The cost of dispatch chaos isn't the missed call; it's the wrong call being missed.
After hours is harder. Most HVAC shops pay a $200-400/mo human answering service that takes a message and emails it to the owner. The owner reads it the next morning. The emergency is a competitor's job by then. And the human service almost never speaks Spanish — a 30-50% chunk of inbound calls in Sunbelt metros gets a callback queue that doesn't loop back fast enough.
Sam picks up every call, asks if it's residential or commercial, and triages: vulnerable occupants + no heat/AC + extreme weather = automatic transfer to your on-call tech.
Routine calls get the system-age, brand, last-serviced, and symptom questions. Sam books the next dispatch slot from your calendar and writes a note the tech can read on the way.
Dispatcher (or you) get an SMS within 60 seconds of the call ending. System details, symptom, address, and a transcript link. In English or Spanish depending on the caller.
The qualifying script is built around your trade. Sam asks what matters for an accurate booking and a clean dispatch — not generic intake questions.
HVAC has a strong bilingual ICP. Phoenix, LA, San Antonio, Houston, Miami, Las Vegas, Tampa, Atlanta — Spanish-speaking households are 25-50% of inbound. The Spanish-speaking dropped call is the most-cited buying trigger for HVAC dispatchers. Sam answers in Spanish on turn one and books the dispatch without a callback queue.
— Hola, ¿en qué le puedo ayudar?
— Sí, necesito una cita para mi camioneta, una Ford Explorer 2019.
— Perfecto. ¿Lavado completo, interior y exterior? Tengo el martes a las 10 de la mañana disponible.
Starter at $49/mo for solo operators. Pro at $129/mo for shops with steady call volume. Crew at $249/mo for multi-tech crews. 14-day trial on every tier — cancel anytime from Settings.
Yes. You set the emergency rules during onboarding — typically: vulnerable occupant + no heat/AC + extreme temp = transfer; active refrigerant leak or burning smell = transfer; any active gas smell = transfer plus a "call 911 if you smell gas" message. Everything else gets booked, with the symptom logged.
Yes. Sam asks the residential-vs-commercial question early. Commercial calls follow a separate intake (building manager contact, PO number, building access requirements) and route to a different dispatch line if you have one. Residential calls follow the home-service intake.
In MVP, Sam captures the caller's name and phone and notes "asked about warranty / service contract" so you can pull the record on callback. Native ServiceTitan / FieldEdge integration for live warranty lookup is on the v1.1 roadmap.
The summary text lands within 60 seconds of the call ending — typically faster than the dispatcher could pick up the next call. Address, symptom, system details, and a link to the full transcript. The tech can read it on the way without you radioing them.
14 days. No card. A working test call in 10 minutes.