Sam captures every storm-damage call, books the inspection, asks the right insurance-claim questions, and texts you the lead while you're still on a ladder.
No card to start · cancel anytime · EN/ES out of the box
Roofing has two phone patterns and the second one will break you. The first is normal: a homeowner wants a re-roof quote, you book a Saturday inspection, life is fine. The second is the post-storm surge: a hailstorm rolls through Tuesday night and Wednesday morning your phone rings 80 times before lunch. Half are real, half are competitors fishing, all of them are calling three other roofers in the same hour. The first roofer to pick up and book the inspection wins the job — and the insurance check.
Most roofers handle this by adding voicemail and hoping. A $250/mo human answering service takes messages but doesn't know what to ask — they don't capture insurance carrier, claim number, age of roof, or whether the homeowner already has an adjuster appointment. Those four data points are what turn a phone call into a closed job, and a human messaging service doesn't collect them.
Sam picks up every call during the storm surge, even if you're getting 20 calls an hour. Concurrency caps mean no busy signal.
Sam runs the roof-specific intake: insurance carrier, claim number (if filed), age of roof, type of damage, address. Books the inspection slot from your calendar.
You get an SMS per call with the lead details. Sales team can call back from a prioritized list instead of a wall of voicemails.
The qualifying script is built around your trade. Sam asks what matters for an accurate booking and a clean dispatch — not generic intake questions.
Roofing crews are heavily Spanish-speaking in most of the country, but the homeowner-side phone call is mixed. Sunbelt and Texas metros see 20-40% Spanish-speaking homeowner calls; Pacific Northwest and Midwest see far less. Sam handles both — the bilingual line costs nothing extra and the trade-off for catching the calls you'd otherwise drop is one-sided.
— Hola, ¿en qué le puedo ayudar?
— Sí, necesito una cita para mi camioneta, una Ford Explorer 2019.
— Perfecto. ¿Lavado completo, interior y exterior? Tengo el martes a las 10 de la mañana disponible.
Starter at $49/mo for solo operators. Pro at $129/mo for shops with steady call volume. Crew at $249/mo for multi-tech crews. 14-day trial on every tier — cancel anytime from Settings.
The Pro tier handles 3 concurrent calls, Crew handles 8. After a hail event, that's usually enough to keep up — most roofers don't take 8 simultaneous calls even at the peak. If you regularly run higher concurrency, talk to us about a custom enterprise tier.
Yes. The roofing intake includes insurance carrier, claim number, whether an adjuster has been out, and date of damage. Configurable — turn off the insurance questions for non-storm work, or skip them entirely for re-roof quotes.
Sam doesn't guess. Roofing quotes need an inspection — Sam books the inspection appointment and tells the caller "you'll get a written quote after the inspector walks the roof." This keeps you from underquoting on the phone and losing margin.
Roofing call centers charge $400-800/mo per seat. Sam starts at $49/mo, doesn't take lunch breaks, picks up during the 7 AM storm surge that human centers don't staff for, and writes the lead into the same SMS format every time. The trade-off: human centers can hand-hold an upset homeowner; Sam transfers those calls to you.
14 days. No card. A working test call in 10 minutes.