Sam answers tenant and prospect calls, separates a real maintenance emergency from a routine request, captures the unit and the issue, and routes it. Leasing leads get booked. You get the SMS.
No card to start · cancel anytime · EN/ES out of the box
A property manager's phone never stops, and the calls are three different jobs wearing the same ring: a tenant with a maintenance request, a prospect asking about a vacancy, and the occasional 1 AM emergency that actually needs someone now. The hard part is that they all sound similar on pickup, and getting the routing wrong is expensive — a flooded unit logged as a routine ticket is a damage claim, and a leasing lead sent to voicemail is a vacancy that stays empty another week.
A traditional answering service takes a message and leaves the triage to you, which means you wake up to decide at 2 AM whether "water problem" is a dripping faucet or a burst supply line. Property management is also one of the most search-validated answering-service niches there is — and one of the most bilingual, because so much of the tenant base speaks Spanish. A line that can take the emergency, the maintenance ticket, and the leasing inquiry in either language is exactly what the role needs and rarely has.
Sam answers every call and identifies it: tenant maintenance, leasing prospect, or emergency. Maintenance gets the unit, the issue, and the access; leasing gets the property of interest and the move-in timeline.
Real emergencies (active water, no heat in winter, gas smell, no power, lockout, security) route to your on-call line by your rules. Routine maintenance becomes a logged ticket; leasing prospects get a showing booked or captured for follow-up.
You get an SMS per call with the property, the unit, the issue or inquiry, and the routing. Spanish-speaking callers are flagged so the follow-up matches the tenant.
The qualifying script is built around your trade. Sam asks what matters for an accurate booking and a clean dispatch — not generic intake questions.
Property management is one of the most bilingual call surfaces in the field-service world — a large share of tenants in most US markets speak Spanish, and a tenant reporting a leak or asking about a lease should not hit an English-only voicemail. Sam takes the maintenance ticket, the emergency, and the leasing inquiry in Spanish, then texts you the details in English so dispatch and follow-up stay simple.
— Hola, ¿en qué le puedo ayudar?
— Sí, necesito una cita para mi camioneta, una Ford Explorer 2019.
— Perfecto. ¿Lavado completo, interior y exterior? Tengo el martes a las 10 de la mañana disponible.
Starter at $49/mo for solo operators. Pro at $129/mo for shops with steady call volume. Crew at $249/mo for multi-tech crews. 14-day trial on every tier — cancel anytime from Settings.
Yes. You define the rules during onboarding — typically active water, no heat in winter, no power, gas smell, lockout, or a security issue route straight to your on-call line, while a dripping faucet or a slow drain becomes a logged ticket for the next business day. Sam asks the safety questions on every maintenance call so the routing is right.
Sam identifies the caller type early. Prospects get the property-of-interest and move-in-timeline questions and either a booked showing or a captured lead for follow-up; current tenants go down the maintenance or account-question path. The two never get crossed in the SMS you receive.
Sam asks which property and unit on every call and tags the SMS accordingly. For companies running many doors, that tagging is what keeps the after-hours flow sane — every ticket and lead arrives labeled with the property it belongs to instead of as an undifferentiated message pile.
Yes. Starter at $49/mo suits a smaller portfolio or a self-managing owner; larger management companies with higher call volume fit Pro or Crew. The value is the same at any size — emergencies routed correctly, maintenance logged, and leasing leads captured instead of lost to voicemail.
14 days. No card. A working test call in 10 minutes.