Sam answers the overflow, books routine appointments, follows your triage protocol on clinical calls, and routes the urgent ones — so the front desk handles patients in the room, not the phone.
No card to start · cancel anytime · EN/ES out of the box
A busy medical practice loses calls not because no one is there but because everyone is busy with the patient in front of them. The front desk is checking someone in, the medical assistant is rooming a patient, and the phone rings four times and rolls to voicemail. Each missed call is a booking that did not happen, a prescription question that piles up, or a patient who hangs up and tries again tomorrow — and the practice never sees how many it lost.
After hours the problem flips: the practice needs a calm, protocol-driven answer that books the routine call and escalates the urgent one, in whatever language the patient speaks. Traditional medical answering services mostly take messages, and bilingual coverage is inconsistent — a gap that matters because so many practices serve a patient base where a large share speaks Spanish and expects to reach their practice in their own language.
Sam answers overflow and after-hours calls, identifies booking versus clinical versus urgent, and follows the triage protocol the practice defines.
Routine calls get booked or rescheduled from your calendar; clinical questions are captured for the appropriate staff; urgent calls route to the on-call line with the right emergency messaging.
You get an SMS per call with the patient's reason and the action taken, tagged by provider where relevant. Spanish-speaking callers are flagged so the right staff follows up.
The qualifying script is built around your trade. Sam asks what matters for an accurate booking and a clean dispatch — not generic intake questions.
A medical practice’s patient base often skews heavily bilingual, and patients reaching the office about an appointment, a refill, or a symptom should be met in their own language. Sam answers and triages in Spanish per your protocol, books what can be booked, and texts the office in English so the front desk and clinical staff can follow up.
— Hola, ¿en qué le puedo ayudar?
— Sí, necesito una cita para mi camioneta, una Ford Explorer 2019.
— Perfecto. ¿Lavado completo, interior y exterior? Tengo el martes a las 10 de la mañana disponible.
Starter at $49/mo for solo operators. Pro at $129/mo for shops with steady call volume. Crew at $249/mo for multi-tech crews. 14-day trial on every tier — cancel anytime from Settings.
No — Sam takes the overflow and the after-hours calls so the front desk can focus on the patients physically in the office. During clinic hours Sam catches the calls that would have rolled to voicemail; after hours Sam books, captures, and routes by your protocol. The staff stays in control of the schedule and the clinical decisions.
Sam follows the triage protocol the practice defines — which situations escalate to the on-call line, which become routine bookings, and the 911 message where appropriate. Sam does not give medical advice or make clinical judgments; it captures the reason for the call and routes by your rules.
Sam captures only what is needed to book or route a call and does not provide medical advice. A practice should review its HIPAA and BAA requirements with us before going live — this page describes the capability, not a compliance guarantee. Reach out and we will walk through the specifics for your practice.
Yes. Sam asks which provider or department early and tags the SMS accordingly, so calls arrive labeled instead of as an undifferentiated message pile. Deeper EHR and scheduling integrations are on the roadmap; in MVP Sam books from the calendar and routes everything else by your rules.
14 days. No card. A working test call in 10 minutes.