Sam answers every call, follows the triage protocol you set, takes routine appointment requests for the front desk, and routes urgent calls to your on-call line — around the clock, in either language.
No card to start · cancel anytime · EN/ES out of the box
A doctor's office phone is a triage problem disguised as a switchboard. Patients call to book, to reschedule, to ask whether a symptom needs a visit, and occasionally with something that needs the on-call physician now. During clinic hours the front desk is buried; after hours the call rolls to a service that takes a message and pages someone. Either way, the patient on the other end is anxious, and a long hold or a voicemail erodes trust before they have been seen.
Most medical answering services do message-taking and paging, not booking, and they rarely handle Spanish well — which is a problem when a large share of patients in many practices speak Spanish and need to reach their doctor's office in their own language. The result is missed bookings during the day and a clumsy after-hours experience at night, when a clear protocol-driven answer would reassure the patient and route the real emergencies correctly.
Sam answers every call, identifies whether it is an appointment request, a question, or something urgent, and follows the triage protocol you define.
Routine calls get the request captured for the front desk — which provider, what it is about, which days suit the patient. Urgent calls route to your on-call line by your rules, with a clear "if this is an emergency, hang up and call 911" message where appropriate.
You get an SMS per call with the patient's reason for calling and the action taken. Spanish-speaking callers are flagged so follow-up matches.
The qualifying script is built around your trade. Sam asks what matters for an accurate booking and a clean dispatch — not generic intake questions.
A doctor’s office serves whoever walks in, and in much of the country a large share of patients speak Spanish. A patient calling about a symptom or trying to book should reach the office in their own language rather than an English-only voicemail. Sam handles the call in Spanish, captures or routes it by your protocol, and texts the office in English.
— Hola, ¿en qué le puedo ayudar?
— Sí, necesito una cita para mi camioneta, una Ford Explorer 2019.
— Perfecto. ¿Lavado completo, interior y exterior? Tengo el martes a las 10 de la mañana disponible.
Starter at $49/mo for solo operators. Pro at $129/mo for shops with steady call volume. Crew at $249/mo for multi-tech crews. 14-day trial on every tier — cancel anytime from Settings.
Sam follows the protocol you define — which symptoms or situations route to the on-call line, which become routine appointment requests for the front desk, and when to tell a caller to hang up and dial 911. Sam does not make clinical judgments or give medical advice; it captures the reason for the call and routes by your rules.
Ringbook captures the minimum needed to take a message or route a call and does not provide medical advice. A medical practice using Ringbook should review its own HIPAA obligations and BAA requirements with us before going live; this page describes the capability, not a compliance guarantee. Talk to us about the specifics for your office.
Sam answers 24/7. Set your after-hours rules and Sam follows them — urgent calls page your on-call line, routine requests reach the front desk as a text for the morning, and every caller hears a clear, calm answer instead of a voicemail beep.
No. Sam does not book or reschedule, and it does not connect to your calendar or your EHR. It takes the request — which provider, what the visit is about, which days suit the patient — and texts it to the front desk, so a staff member places it in the schedule. That keeps every slot under someone who can see the whole day; a patient booked into the wrong one is worse than a callback.
14 days. No card. A working test call in 10 minutes.